Article 1 – Definitions
1.1. HOET Eyewear Design bv: the company incorporated under Belgian law with registered office at Klaverstraat 71, registered in the CBE under number 0744 983 556.
1.2. Customer: any natural or legal person acting in the course of a profession or business who enters into an agreement with HOET Eyewear Design bv.
1.3. Products: all goods and services offered by HOET Eyewear Design bv., including but not limited to glasses, frames, accessories, and related items.
1.4. Agreement: any contractual relationship between HOET Eyewear Design bv. and the customer concerning the supply of products.
2.1. These general terms and conditions apply to all our quotations, offers, orders, deliveries, and agreements with professional customers.
2.2. Deviations are only valid if agreed upon in writing. The customer’s general terms and conditions are expressly excluded, even if communicated after HOET Eyewear Design bv.
3.1. Quotations are non-binding, unless expressly stated otherwise. HOET Eyewear Design bv. is only bound after written confirmation of the order.
3.2. The customer is fully responsible for the accuracy of the order. Changes afterward are only possible with written consent and may result in additional charges.
4.1. All prices are exclusive of VAT, shipping, and administrative costs, unless expressly stated otherwise.
4.2. Unless otherwise agreed, invoices are payable within 30 days from the invoice date.
4.3. In the event of non-payment on the due date, interest of 8% per annum is due by operation of law and without notice, as well as a fixed compensation of 10% on the outstanding amount, with a minimum of €100.
4.4. Non-payment of a single invoice makes all other outstanding claims immediately due.
5.1. Delivery times are indicative and do not entitle the customer to compensation or termination.
5.2. Delivery takes place EXW (Ex Works – Incoterms®), unless otherwise agreed.
5.3. The risk transfers to the customer at the moment of collection or dispatch.
Delivered products remain the property of HOET Eyewear Design bv. until full payment of all outstanding amounts. The customer undertakes not to sell, process, or pledge the products as long as the retention of title applies.
7.1. Complaints regarding visible defects must be reported in writing within 5 working days of delivery. Hidden defects must be reported within 14 days of discovery, and no later than 2 months after delivery.
7.2. Returns are only accepted after prior written approval from HOET Eyewear Design bv. and under the specified return conditions.
7.3. For accepted returns, the products will be credited or replaced at the discretion of HOET Eyewear Design bv. No cash refunds will be made.
8.1. We offer a 1-year warranty on manufacturing defects, starting from the delivery date.
8.2. The warranty does not cover damage caused by incorrect use, accidents, normal wear and tear, or self-repairs.
8.3. Replacement or repair under warranty does not extend the original warranty period.
9.1. The liability of HOET Eyewear Design bv. is in all cases limited to the invoice amount of the relevant delivery.
9.2. HOET Eyewear Design bv. is not liable for indirect damages such as loss of profit, loss of customers, reputational damage, or production loss.
10.1. All models, drawings, brand names, concepts, photos, texts, and designs are protected by intellectual property rights and remain the property of HOET Eyewear Design bv. or its licensors.
10.2. The customer may not copy, reproduce, or exploit these rights without express written permission.
10.3. Distribution partners must respect the brand identity of HOET Eyewear Design bv. in all marketing and communication activities.
HOET Eyewear is not liable for delays or failure to perform its obligations in the event of force majeure, including strikes, transport issues, war, pandemics, or other unforeseen circumstances.
12.1. In the event of bankruptcy, suspension of payment, or serious default, HOET Eyewear Design bv. may terminate the agreement with immediate effect, without compensation.
12.2. Products already delivered remain due and become immediately payable.
13.1. All contractual relationships are governed exclusively by Belgian law.
13.2. Disputes fall under the exclusive jurisdiction of the courts of the district of the registered office of HOET Eyewear.